There is no need to pre-register your warranty, just follow the six simple steps below to activate your warranty should the need arise. First class service is assured from our experienced engineers and customer service helpdesk.
Step one - Check that all connections have been properly made.
Step two - Check set up in user manual. Wherever possible, please try to check your iiyama product with alternate equipment before contacting the iiyama customer service help desk.
Step three - If the fault cannot be cured by the above means, call the iiyama customer service helpdesk on 0844 846 0884. Please have ready to hand the following details: model number, serial number and date of purchase*. Or fill in the Service Request Form.
Step four - Your fault will be registered and you will be issued with a returns number, which you must quote on all paperwork relating to the defective unit.
Step five - Please retain any of your leads and manuals. Replacement/returned units will not include these sundry items.
Step six - Please ensure your product is clean and presentable before packaging in original box for collection.
* Proof of purchase may be required
iiyama provides the following standard warranty cover for each product group.
|Visioncare||Desktop LCD products (17" - 27")
||2 years on-site UK warranty
(plus 1 free year extra - registration required)
||LCD touchscreen products||2 years pick-up, repair and return
(plus 1 free year extra - registration required)
|CCTV||ProLite C1911S||2 years on-site UK warranty|
|LFD||Large Format Displays||Download PDF|
After the warranty period has elapsed, iiyama can offer a repair facility.
Price is on application and pre-assessment is usually required.
Call 0844 846 0884 for further details.
iiyama has always strived to acheive maximum reliability and to prove our belief in our products we were the first manufacturer to confidently guarantee our display products with a 2 year on-site warranty as standard (plus 1 free year extra - registration required), changing and shaping the warranty landscape forever.
Visioncare is our comprehensive warranty support scheme for standard desktop display products. We understand that should a fault occur, downtime needs to be minimised and visioncare was designed to do just that.
If your display should develop a fault within the first 2 years of purchase, iiyama will arrange a replacement unit of an equivalent or higher specification.
iiyama endeavours to dispatch the replacement unit within 24hrs whenever possible.
iiyama takes care of the swap out and all carraige charges.
Proof of purchase may be required.
And it's not just us at iiyama that believes we provide great service, our customers think so too. iiyama have been proud to receive many reader voted magazine awards for customer satisfaction and reliability.
|PC PRO 2001, 2002 and 2005||PC MAGAZINE 1999 and 2000|
For service you can contact us:
Call 0844 846 0884 between 9:00am - 5:30pm Monday to Friday
For drivers, user manuals and specifications relating to current products, please visit the individual model within the product section of the iiyama website. For discontinued products, please enter the model number into the iiyama service tool on the left.
N.B. Windows NT 4.0 does not require drivers to recognise an iiyama product. Many graphic cards offer additional software for that purpose. If drivers/programs of this type are not available, standard VESA drivers can be used.
Driver files for all iiyama products, both new and old are contained within the one file.
We recommend that you use the standard functionality of the graphics card driver. Nvidia, ATI / AMD and Intel chipsets support many standard features of the Pivot.
Here you can download the test picture
Please check the download tab available within a specific product.
The UK regulation concerning the recycling of products under the WEEE directive officially took effect on January 2nd 2007. The key timescales for the implementation were/are as follows:-
March 31st 2007 – Registration of producers.
July 1st 2007 – Full producer responsibilites apply.
iiyama is committed to meeting it’s obligations under the regulations and is properly registered as a producer. iiyama’s producer number is WEE/FA0049TZ. This proves that we are formally registered with a legally approved Compliance Scheme. The Scheme we are registered with is called "B2B Compliance". B2B Compliance takes on the legal responsibilites of the reporting on, and the collection and treatment of, all WEEE that iiyama is obligated for - and ensures that the appropriate recycling targets are met on this WEEE.
Anyone requiring independent confirmation of iiyama’s status should ring the B2B Compliance helpline – +44 (0) 1691 676124
If you would like to receive more detailed information on a specific subject, we recommend the glossary and worth knowing sections of the iiyama website. Alternatively you can email us directly.
This is a standard size (VESA 100mm or 200mm) through which you can easely mount your monitor. Almost all LCD monitors and LCD-TV's have mounting holes according to this standard.
MAC-systems previously had a different graphics cards/connections, so they were not always compatible with all monitors. For the older Mac models, before Power Mac came on the market, you can order an adapter from iiyama. The newer Mac systems (PowerMac and newer) can always be used in combination with our monitors. However, some MAC’s use Apple own proprietry out put for connecting to Monitors. In these cases an additional adapter will be required. Please contact your iiyama dealer and provide information on the MAC system you are using so that iiyama can correctly advise which adapter you will need.
All iiyama monitors are Plug & Play. In a modern operating system Plug & Play (from Win98 SR2) is not necessary to install a monitor driver, as the most relevant information has been automatically exchanged between your system and the iiyama Plug & Play monitor. The driver contains the color profile of your monitor, it can be installed on Windows operating systems, which can increase colour performance if used.
Almost all iiyama monitors meet TCO '03 and TCO 5.0 standard, which means that the monitors meet the toughest requirements in the field of radiation, ergonomics, environment and health.
The brightness of a monitor is measured in cd/m². Our LCD monitors have a brightness above 250 cd/m². This is especially useful when viewing moving images and playing games.
This is the digital connection to an LCD monitor or graphics card. With a DVI connection the picture quality is always perfect. There are two different connections. The DVI-D connector is a digital only connection and DVI-I (also known as DVI-A) lead can be either digital or analog signal (with analogue control a cable with a 15 pin D-sub connector is connected on the computer).
This is the digital connection to an LCD monitor or graphics card. With a HDMI connection the picture quality is always perfect. Sound is also transmitted through the HDMI cable, but please check with computer and laptop manufacturers to ensure that the HDMI ports used can carry sound. The signal from HDMI is compatible with DVI-D (without sound).
It is possible to play games or watch DVD on LCD monitors when connects to a Console or PC System. The response time is an LCD screens ability to turn a pixel on then completely off. This time is measured in mile seconds, which varies from one LCD monitor, currently the fastest is 1ms. Our LCD monitors are now all a response time between 1 and 5 ms and therefore all are suitable for playing games and watching movies.
There are three technologies used in the production of LCD Screens, these are:
Yes, iiyama provides monitors with protective glass. See this page for more information.
An LCD monitor is made up of millions of pixels (picture elements). A pixel defect occurs when a pixel (in red, green or blue) stays lit or ceases to function. In practice, a defective pixel is barely visible to the naked eye. It in no way impedes the functionality of the monitor. Despite our efforts to perfect production of LCD monitors, no manufacturer shall guarantee that all of its LCD panels will be free from pixel defects. Iiyama will however exchange or repair a LCD monitor if there are lot more pixels than acceptable. See our pixel policy for warranty conditions.
The monitor is detected as television by the computer. By changing the overscan you can make the picture full screen. Below is a guide for recent, ATI based videocards.
Right click on an empty part of the desktop and click on
'Catalyst(TM) Control Center'.
Select in the left top menu the option 'Desktops & Displays'.
Select the black triangle of the screen (in the botton of the window) and click on 'Configure'.
Now set, on the tab 'Scaling options', the slider to 0% (Overscan).
All iiyama desktop monitors, touch screens and LFD's are compatible with Windows 8 operating system.
For Windows 8 it’s mandatory that the slide function works from the outside area to make the Windows sidebars visible.