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Standard Warranty

How to activate your warranty

There is no need to pre-register your warranty, just follow the six simple steps below to activate your warranty should the need arise. First class service is assured from our experienced engineers and customer service helpdesk.

Step one - Check that all connections have been properly made.

Step two - Check set up in user manual. Wherever possible, please try to check your iiyama product with alternate equipment before contacting the iiyama customer service help desk.

Step three - If the fault cannot be cured by the above means, call the iiyama customer service helpdesk on 0844 846 0884. Please have ready to hand the following details: model number, serial number and date of purchase*. Or fill in the Service Request Form.

Step four - Your fault will be registered and you will be issued with a returns number, which you must quote on all paperwork relating to the defective unit.

Step five - Please retain any of your leads and manuals. Replacement/returned units will not include these sundry items.

Step six - Please ensure your product is clean and presentable before packaging in original box for collection.

* Proof of purchase may be required

Warranty cover

iiyama provides the following standard warranty cover for each product group.

 

Warranty Product Cover
Visioncare Desktop LCD products (17" - 27")
2 years on-site UK warranty
(plus 1 free year extra - registration required)
Touchcare
LCD touchscreen products 2 years pick-up, repair and return
(plus 1 free year extra - registration required)
CCTV ProLite C1911S 2 years on-site UK warranty
LFD Large Format Displays Download PDF
  1. The standard warranty terms & conditions are three years from date of purchase.  Accessories, such as remote controls, are one year from date of purchase.
  2. The following general exclusions apply:
    1. Customer misuse.
    2. Damage other than manufacturing defects.
    3. Transit/courier damage.
    4. Incorrect voltage of power supply used.
    5. Incorrect input signal.
    6. Abnormal environmental operating conditions
    7. Modification to the unit or inexpert/attempted repair
    8. No fault found – where no fault can be found after extensive testing, indicating user error or failure of ancillary equipment.
  3. The following cathode ray tube (CRT) exclusions apply:
    1. Image burn (continuous scanning of the same image resulting in phosphor degeneration on highlights).
    2. Continuous industrial/systems monitoring (more than 100hrs per week).
          CRT cover is by special arrangement if required.
  4. The following LCD exclusions apply:
    1. Blemishes or missing pixels are less than 6 pixels (red, green or blu.
      Backlight is not covered for continuous industrial/systems monitoring (more then 100hrs per week).
  5. The following projector exclusions apply:
    1. Lamp replacement (after 300hrs usage or a period of 90 days, whichever elapsed first).
    2. Battery replacement in relation to the remote control.
    3. Damage/failure caused from failure to observe the correct maintenance procedures, as defined within the user manual.
  6. Should any of the above exclusions apply, iiyama reserve the right to raise any relevant charges to the customer.
  7. iiyama reserves the right to nominate an approved third party to effect repair, if necessary.
  8. The provision of loan equipment is not covered unless specifically agreed in writing.
    1. The customer will ensure that the defected unit will be correctly boxed in original packaging.  No liability is accepted for loss of use or consequential damage.  Transit damage caused by inadequate packaging is the liability of the sender.
  9. If you require packaging for the return of your monitor, this can be purchased from our customer services department.

iiyama Warranty Add-On – Registration

Warranty Add-On for EPEAT registered models

Warranty add-on is an extension of iiyama’s standard warranty. The Standard warranty period can be found at www.iiyama.com/uk  . The standard warranty period is effective from the purchase date of your new iiyama Product. The add-on warranty registration must be completed within 60 days from date of purchase of an iiyama product.

1.        Services

The performance of warranty add-on commences with the purchase of the iiyama product. Warranty add-on is an extension of the standard warranty period. All add-on warranty services will be provided only in the UK (country).
Should the need arise to activate the add on warranty (registration confirmation required) iiyama will pick-up, repair and return your product.  In general the pickup will take place within 48h after notification. The cost and handling for the service process will be covered by iiyama, unless a No Defect Found is detected. In this case iiyama reserves the right to raise any relevant charges to the customer.

2.        Terms and Conditions

In addition to the standard warranty terms and conditions, the following Conditions apply for warranty add-on:
•    Warranty add-on applies only for registered and confirmed products by iiyama.
•    Warranty add-on applies only to new products, not for refurbished or second-hand products.
•    The benefits of Warranty add-on will apply only in the UK.
•    Warranty add-on must be registered and confirmed by iiyama within 60 days from date of purchase.
•    Errors occurred outside the extended warranty period are excluded from the warranty.
•    Cost for damages and / or faults which are not covered by the warranty cannot be covered by iiyama. Cost for labor, transportation and spare part will be charged to the customer after consultation.   
•    Iiyama reserves the right to nominate an approved third party to affect repair, if necessary.

3.    Prices

Extend Warranty period
Prices (excluding VAT)
12 months add-on warranty
Free of charge (registration required)
24 months add-on warranty £ 39, 00
36 months add-on warranty £ 49, 00

 

   
 
 

4.    Registration 

Please click here to register.

If you are interested in the optional paid warranty please contact us at warranty.uk@iiyama.com

 

 

Warranty add-on is an extension of iiyama’s standard warranty. The Standard warranty period can be found at www.iiyama.com/uk  . The standard warranty period is effective from the purchase date of your new iiyama Product. The add-on warranty registration must be completed within 60 days from date of purchase of an iiyama product.

1.        Services

The performance of warranty add-on commences with the purchase of the iiyama product. Warranty add-on is an extension of the standard warranty period. All add-on warranty services will be provided only in the UK (country).
Should the need arise to activate the add on warranty (registration confirmation required) iiyama will pick-up, repair and return your product.  In general the pickup will take place within 48h after notification. The cost and handling for the service process will be covered by iiyama, unless a No Defect Found is detected. In this case iiyama reserves the right to raise any relevant charges to the customer.
 2.        Terms and Condition

In addition to the standard warranty terms and condition, the following Conditions apply for warranty add-on:
•    Warranty add-on applies only for registered and confirmed products by iiyama.
•    Warranty add-on applies only to new products, not for refurbished or second-hand products.
•    The benefits of Warranty add-on will apply only in the UK.
•    Warranty add-on must be registered and confirmed by iiyama within 60 days from date of purchase.
•    Errors occurred outside the extended warranty period are excluded from the warranty.
•    Cost for damages and / or faults which are not covered by the warranty can not be covered by iiyama. Cost for labor, transportation and spare part will be charged to the customer after consultation.   
•    Iiyama reserves the right to nominate an approved third party to affect repair, if necessary.

3.    Prices


Extend Warranty Period    Prices (excluding VAT)
12 months    free of charge (registration required)
24 months    € 39, 00
36 months    € 49, 00


4.    Registration  

Please use the form below to register:

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Designer

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Designer

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Post warranty service

 

Has your warranty period elapsed?

After the warranty period has elapsed, iiyama can offer a repair facility.

Price is on application and pre-assessment is usually required.

Call 
0844 846 0884 for further details.

On-site swap out

 

Pioneering customer service.

iiyama has always strived to acheive maximum reliability and to prove our belief in our products we were the first manufacturer to confidently guarantee our display products with a 2 year on-site warranty as standard (plus 1 free year extra - registration required), changing and shaping the warranty landscape forever.

Visioncare is our comprehensive warranty support scheme for standard desktop display products.  We understand that should a fault occur, downtime needs to be minimised and visioncare was designed to do just that.

One

 If your display should develop a fault within the first 2 years of purchase, iiyama will arrange a replacement unit of an equivalent or higher specification.

Two

 iiyama endeavours to dispatch the replacement unit within 24hrs whenever possible.

Three

 iiyama takes care of the swap out and all carraige charges.

 

Important information: 

Proof of purchase may be required.

S
Customer Service

And it's not just us at iiyama that believes we provide great service, our customers think so too. iiyama have been proud to receive many reader voted magazine awards for customer satisfaction and reliability.

iiyama PC PRO iiyama PC PRO
 PC PRO 2001, 2002 and 2005  PC MAGAZINE 1999 and 2000



For service you can contact us:

Call 0844 846 0884 between 9:00am - 5:30pm Monday to Friday 

Service request form

 

D
Downloads

Drivers, user manuals and data sheets

For drivers, user manuals and specifications relating to current products, please visit the individual model within the product section of the iiyama website. For discontinued products, please enter the model number into the iiyama service tool on the left.

N.B. Windows NT 4.0 does not require drivers to recognise an iiyama product. Many graphic cards offer additional software for that purpose. If drivers/programs of this type are not available, standard VESA drivers can be used.

Download your drivers

Driver files for all iiyama products, both new and old are contained within the one file.

Download

soft OSM

We recommend that you use the standard functionality of the graphics card driver. Nvidia, ATI / AMD and Intel chipsets support many standard features of the Pivot.

Test software

Here you can download the test picture

Download

Drivers for touchscreens

Please check the download tab available within a specific product.

iiyama screensavers

X2472HD screensaver Download
E2473HDS screensaver Download
B2274HDS screensaver Download
G2773HS screensaver Download

R
Recycling

The UK regulation concerning the recycling of products under the WEEE directive officially took effect on January 2nd 2007.  The key timescales for the implementation were/are as follows:-

March 31st 2007 – Registration of producers.

July 1st 2007 – Full producer responsibilites apply.

iiyama is committed to meeting it’s obligations under the regulations and is properly registered as a producer.  iiyama’s producer number is WEE/FA0049TZ.  This proves that we are formally registered with a legally approved Compliance Scheme.  The Scheme we are registered with is called "B2B Compliance".  B2B Compliance takes on the legal responsibilites of the reporting on, and the collection and treatment of, all WEEE that iiyama is obligated for - and ensures that the appropriate recycling targets are met on this WEEE.

Anyone requiring independent confirmation of iiyama’s status should ring the B2B Compliance helpline – +44 (0) 1691 676124

Website: http://www.b2bcompliance.org.uk

U
F.A.Q

Here you will find a summary of the more commonly asked questions in the monitor world.

If you would like to receive more detailed information on a specific subject, we recommend the glossary and worth knowing sections of the iiyama website. Alternatively you can email us directly.

w
WIndows 8 and iiyama monitors

All you want to know about iiyama monitors working with Windows 8

Are iiyama monitors ready for Windows 8?

All iiyama desktop monitors, touch screens and LFD's are compatible with Windows 8 operating system.

Which iiyama touch monitors work with Windows 8?

  • Windows 8 certified: ProLite T2253MTS, T2336MSC, T2735MSC
  • Windows 8 not certified, but supports Windows 8: iiyama’s range of P-Cap touch monitors with edge to edge glass work well: 15”, 15,6”, 17”,  19”, 21,5”, 32” (ProLite TxxMC / TxxMSC models)
  • Does not support Windows 8 Charms sidebar function; Touch and gestures work: The ProLite T2250MTS / T2252MTS / T2451MTS / T2452MTS, LFD Touch.

For Windows 8 it’s mandatory that the slide function works from the outside area to make the Windows sidebars visible.

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