Recycling
Product Recycling and Take-Back Scheme
iiyama is committed to supporting environmentally responsible disposal and recycling of electronic equipment. To help customers manage end-of-life products sustainably, iiyama offers a free-of-charge take-back and recycling service for eligible iiyama products.
This take-back and recycling scheme is available throughout the United Kingdom, Northern Ireland, the Channel Islands and the Isle of Man.
The scheme applies exclusively to products sold under the iiyama and iiyama G-MASTER brands. Products from other manufacturers or brands are not eligible for collection under this scheme.
Customers wishing to recycle eligible equipment can contact iiyama Customer Service to arrange collection. Collected products will be processed through approved recycling channels to support the recovery of materials and minimise environmental impact.
Conditions for Collection
To ensure collections can be completed safely and efficiently, customers must ensure that:
- All products have been fully disconnected from power, network and peripheral connections.
- Products have been removed and dismounted from any wall brackets, monitor arms, kiosks, floor stands, enclosures or other fixed installations prior to collection.
- Products are packaged appropriately where required to prevent damage during transportation.
- Products are made available for collection at a reception area, goods-in area, loading bay or other mutually agreed accessible location.
- Collections are available on the pre-arranged date and time agreed with iiyama or its appointed recycling partner.
Where equipment is not available for collection on the agreed date, or collection cannot be completed because the above conditions have not been met, iiyama reserves the right to apply a charge for any failed collection and any subsequent re-collection visit.
Please note that products containing batteries should be disposed of responsibly and recycled in accordance with applicable local regulations. Batteries should not be disposed of with general household waste.
RoHS Compliance
iiyama products are designed in accordance with the requirements of the Restriction of Hazardous Substances (RoHS) legislation. These requirements restrict the use of certain hazardous substances, including lead, cadmium and chromium, in electrical and electronic equipment.
How to Make a Recycling Take-Back Claim
To request collection of eligible iiyama or iiyama G-MASTER products for recycling, please submit an Excel spreadsheet containing the following information for each item:
- Product model number
- Product serial number
- Quantity of units to be collected
- Collection address
- Site contact name
- Site contact telephone number
- Site contact email address
- Preferred collection date(s)
The completed spreadsheet should be emailed to [email protected].
Upon receipt of your request, iiyama will review the information provided and, where the products are eligible under the scheme, will arrange collection through either iiyama or an authorised recycling partner.
Please ensure that all equipment to be collected is covered by the scheme (iiyama and iiyama G-MASTER branded products only) and has been prepared in accordance with the collection conditions detailed above before submitting your request.
What Happens Next?
Once your recycling take-back request has been received and approved, iiyama or its nominated recycling partner will contact you to arrange collection at a mutually convenient date and time.
Prior to collection, you may be asked to confirm the quantity, model numbers and serial numbers of the equipment to be collected. All items must be disconnected from power and data connections, removed from any wall brackets, monitor arms, kiosks, floor stands or other fixed installations, and made available for collection in a reception area, goods-in area, loading bay or another agreed accessible location.
Following successful collection, you will receive confirmation detailing the equipment collected. Once the recycling process has been completed, a Certificate of Recycling or equivalent recycling documentation will be issued for your records.
Please note that if equipment is not available on the agreed collection date, or collection cannot be completed because the collection conditions have not been met, iiyama reserves the right to charge for any failed collection and any subsequent re-collection visit.
Customers remain responsible for ensuring that any confidential, personal or commercially sensitive data has been removed from equipment prior to collection.
