Standard Warranty Cover

How to activate your warranty

There is no need to pre-register your warranty, just follow the six simple steps below to activate your warranty should the need arise. First class service is assured from our experienced engineers and customer service helpdesk.

Step one - Check that all connections have been properly made.

Step two - Check set up in user manual. Wherever possible, please try to check your iiyama product with alternate equipment before contacting the iiyama customer service help desk.

Step three - If the fault cannot be cured by the above means, call the iiyama customer service helpdesk on 0844 846 0884. Please have ready to hand the following details: model number, serial number and date of purchase*. Or fill in the Service Request Form.

Step four - Your fault will be registered and you will be issued with a returns number, which you must quote on all paperwork relating to the defective unit.

Step five - Please retain any of your leads and manuals. Replacement/returned units will not include these sundry items.

Step six - Please ensure your product is clean and presentable before packaging in original box for collection.

* Proof of purchase may be required


Warranty cover

iiyama provides the following standard warranty cover for each product group.

1) The standard warranty terms & conditions are three years from date of purchase.  Accessories, such as remote controls, are one year from date of purchase.

2) The following general exclusions apply:
a) Customer misuse.
b) Damage other than manufacturing defects.
c) Transit/courier damage.
d) Incorrect voltage of power supply used.
e) Incorrect input signal.
f) Abnormal environmental operating conditions
g) Modification to the unit or inexpert/attempted repair.
h) No fault found – where no fault can be found after extensive testing, indicating user error or failure of ancillary equipment.

3) The following cathode ray tube (CRT) exclusions apply:
a) Image burn (continuous scanning of the same image resulting in phosphor degeneration on highlights).
b) Continuous industrial/systems monitoring (more than 100hrs per week).
    CRT cover is by special arrangement if required.

4) The following LCD exclusions apply:
a) Blemishes or missing pixels are covered in accordance with ISO 13406-2.
b) Backlight is not covered for continuous industrial/systems monitoring (more then 100hrs per week).

5) The following projector exclusions apply:
a) Lamp replacement (after 300hrs usage or a period of 90 days, whichever elapsed first).
b) Battery replacement in relation to the remote control.
c) Damage/failure caused from failure to observe the correct maintenance procedures, as defined within the user manual.

6) Should any of the above exclusions apply, iiyama reserve the right to raise any relevant charges to the customer.

7) iiyama reserves the right to nominate an approved third party to effect repair, if necessary.

8) The provision of loan equipment is not covered unless specifically agreed in writing.
a) The customer will ensure that the defected unit will be correctly boxed in original packaging.  No liability is accepted for loss of use or consequential damage.  Transit damage caused by inadequate packaging is the liability of the sender.

9) If you require packaging for the return of your monitor, this can be purchased from our customer services department.